Case study
SAP R/3 Review
Attorney Generals
In 2005, the Attorney General’s Department approached BRG to undertake an independent review of the utilisation of SAP R/3 Financials functionality by their staff. The review was to focus on the current state and outline those functions which were not being used along with recommendations for their adoption and associated training costs.
BRG approached this assignment by following their tried and proven management consulting methodology.
- Set the Scene: Establish relationships and stakeholder buy in. BRG initially set the scene by establishing with senior management the benefits of fully utilising all the relevant Financials functionality of SAP R/3.
- Listen & Document: What is the problem to be confronted? Record and document the problem paying careful attention to understand the requirements and needs of the customer. we then began to interview and gather data on what components were being used in order to establish the ‘Gap’.
- Define Target State: Storyboard and workshop with customer on the desired ‘End State’ and what defines success.
- Assess the Gap: Benchmark current functionality compared to the desired state inclusive of monetary and non-monetary benefits and their associated costs to adopt and train personnel. The uptake of functionality for SAP R/3 financials as it related to the Public Sector was then compared against the application.
- Recommendations: Document and present findings to stakeholders inclusive of recommendations and next steps / plan of action.
A detailed report highlighting the gap in uptake along with the forecast cost to train and educate their user base was provided. This information was then used to compile a ‘cost benefit analysis’ which clearly demonstrated both the ‘cash’ and ‘productivity’ benefits of fully harnessing the power and functionality of SAP R/3 Financials.
The department had a clear blue print of action steps which they could enact.